Responsible Gaming

Gaming Should Be Entertainment

Online casino gaming should be enjoyed as entertainment only, not as a way to earn money or solve financial problems. While William Hill offers exciting games and opportunities for fun, it's essential to gamble responsibly and within your means. Remember: the house always has a mathematical advantage, and you should only wager money you can afford to lose.

Age Verification

In the United Kingdom, you must be 18 years of age or older to participate in online casino gaming. William Hill takes age verification seriously and conducts checks to ensure all players meet the legal requirements. If you are under 18, please do not attempt to register or play.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

• Chasing Losses: Trying to recover lost money by gambling more
• Hiding Gambling: Concealing the extent of your gambling from family or friends
• Loss of Control: Gambling for longer or with more money than intended
• Gambling with Essential Money: Using money needed for bills, rent, or food to gamble
• Neglecting Responsibilities: Missing work, school, or family time due to gambling
• Anxiety or Irritability: Feeling stressed when unable to gamble
• Increased Stakes: Needing to bet more to achieve the same level of excitement
• Failed Attempts to Stop: Repeatedly trying and failing to cut back or quit
• Borrowing to Gamble: Taking out loans or borrowing money to fund gambling
• Relationship Strain: Arguments with loved ones about gambling habits

If you recognise any of these signs in yourself or someone you know, it's important to seek help.

Self-Help Tools & Responsible Gaming Features

William Hill provides several tools to help you maintain control over your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you're willing to lose during a gaming session
• Time Limits: Set reminders or automatic session timeouts to encourage breaks
• Reality Checks: Enable pop-up notifications during play to remind you of time and money spent
• Self-Exclusion: Temporarily or permanently exclude yourself from your William Hill account
• Account Pause: Take a cooling-off period away from gaming

To access these tools, log into your William Hill account and visit the Responsible Gaming section in your account settings.

Support & Help Organizations

If you're struggling with problem gambling, professional support is available:

United Kingdom

• GamCare – Free, confidential support and counselling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, 24/7)
• GamStop – The National Self-Exclusion Scheme for Great Britain
  www.gamstop.co.uk
  Allows you to self-exclude from all licensed online gambling operators simultaneously
• Gamblers Anonymous – Peer support and group meetings
  www.gamblersanonymous.org.uk

Other Countries

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help

If you or someone you know is experiencing gambling-related difficulties, please reach out for support today. Professional help is available, and seeking assistance is a sign of strength, not weakness. You are not alone.

Contact GamCare on 0808 8020 133 (free, confidential, 24 hours a day) or visit www.gamcare.org.uk to access support immediately.

This responsible gaming information is provided for educational purposes. Gambling can be addictive. Please gamble within your means and seek professional help if you're concerned about your gambling habits.